Do you accept orders placed outside of the US?
Yes, currently we ship to US, Canada, Mexico, UK, New Zealand, India and Australia.
How much is the shipping?
Most of our products has shipping cost of just $0.50 per item. For a very few items shipping cost varies from $1.00 to $12.00.
Is this normal? Why is my package stuck in China?
If your tracking looks like this, please do not worry. It is most likely not stuck. The item is just in transit. The tracking number will update only when it reaches your country because that is when someone is able to scan it. If it extends past 3 weeks and you live in America, please contact us and we will find your package for you. For other countries, contacts us after you have waited about a month. Otherwise, please wait and do not worry it will come!
When will my order ship?
Orders need 1-3 days for processing and then it is shipped! Please make sure to provide the correct shipping address. Zetabay can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
When will I receive my order?
You will then receive notification of shipment with full tracking information. In many instances, to save you money, we are shipping directly from the manufacturer. Please allow 10-35 business days to receive your order, delivery times may vary depending on your country and product location. Estimated delivery time:
☆ USA: 8-16 business days ☆
Other countries:
18-45 business days
Will I receive a tracking number?
A tracking number will be sent via email when it’s shipped. Please be patient! And also please be sure to check your junk folder in case our email has been filtered. If you have not received your tracking number after 10 days please feel free to email us at support@zetabay.com
What is this store’s return, refund, and exchange policy?
Refunds are processed if the item is damaged or the item is incorrect. Please contact us with clear pictures of the damage within 7 days of receiving the item. We make sure to check every item before sending!
Items that are the wrong size or color on your part may be returned as long as you can bear cost of return shipping fees! Items can also be exchanged Items as you can bear all shipping fees. Items can only be returned within 7 days of receiving the item. Please contact the store if you want to exchange and item. Items must be in original condition.
An item received late, slight color difference or a change of mind will not be accepted for a refund or exchange.
If an item is out of stock, we will refund you.
Please read our return policy carefully. Contact at support@zetabay.com for any return issue.
I haven’t received a reply from customer service yet
We reply usually reply within a day. Please be sure to check your junk folder! Our email is support@zetabay.com for customer support and order-update@zetabay.com for order update.
I only received part of my order
If you received only part of your order, please don’t worry! You will receive the rest of you order in another package or packages.
Sometimes we split the items in packages if you have ordered a lot, or the package weight is too heavy for the postal service we are using.
Contact us if you’re not sure 🙂
Who will pay for customs/taxes?
If there is an import tax, buyer must be responsible for paying for it. We will try to mark lower value for your parcel, but this can’t stop the import taxes. Zetabay will not be held responsible for customs taxes.
Can I cancel my order?
You can only cancel the order if the items have not been shipped. If they have been shipped you cannot cancel.
Where is the store based?
New Delhi, India
Do you sponsor bloggers? what are the requirements?
Please contact us with any of your social media links for us to check!
Requirements:
blog: +20000 View
FB: +20000 Followers
IG: +20000 Followers
Don’t be shy about contacting~ You can get goodies monthly!
