**Any Free Plus Shipping Items on our site do not qualify for refunds, unless received damaged, or broken, and proof with an image is sent to our customer support and verified.**
Refunds are processed if the item is damaged or the item is incorrect. Please contact us with clear pictures of the damage within 7 days of receiving the item, also include the order number. We make sure to check every item before it is sent out!
Items that are the wrong size or color on your part may be exchanged or returned as long as you can bear all return shipping fees! Items can only be returned within 7 days of receiving the item. Please contact the store if you want to exchange and item. We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. An item received late, slight color difference or a change of mind will not be accepted for a refund or exchange.
If your item is received damaged we require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for replacement. Buyer pays shipping.
If your item is in working condition but you have ordered in error or no longer require the item then we reserve the right to charge a 30% restocking fee.
Please include the returns number we provide so that the refund can be properly processed. If you don’t include the returns number then we can’t guarantee your refund can be processed.
Buyer is responsible for paying return shipping costs. We recommend using a trackable shipping service to ensure your return is delivered.
30 DAY MONEY BACK GUARANTEE
Any product with a 30 day money back guarantee entitles you to a free replacement or refund if your item breaks or you are unhappy with the quality of the product within 30 days of delivery.
Contact us
Send us an email at support@zetabay.com mentioning your issue and with clear picture of the damage (if any) within 7 days of receiving the item. And we will do our best to resolve the issue 🙂
